Tap or click Allow an app or feature through Windows Firewall. Open Windows Firewall by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering firewall in the search box, tapping or clicking Settings, and then tapping or clicking Windows Firewall. If you're using Windows Firewall, follow these steps: ![]() The Remote Desktop port might be blocked by a firewall. If the problem keeps happening, talk to the person who set up your network. Your PC’s wireless switch is turned on (laptops on wireless networks only). The Ethernet cable is plugged into your network adapter (wired networks only). Your router is turned on (home networks only). If you still can't connect, try entering the IP address of the remote PC instead of the PC name. If you see this error, talk to the system admin of the remote PC to make sure you have the right PC name, and then check to see if you entered the name correctly. If these solutions don’t work, you can find more help on the Microsoft Community website. ![]() Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. ![]() Why can’t I connect using Remote Desktop Connection? I've found this support document on the Microsoft website that I believe will help: I'm happy to provide some troubleshooting to help with this. ![]() I understand that you are trying to use Microsoft's Remote Desktop Client, but it is unable to find your remote sources.
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